Last Updated: 3 August 2026
This Privacy Policy explains how Tutlee OÜ ("we", "us", "our") collects, uses, and protects your personal information when you use the Tutlee platform — whether as a learner, a tutor, or a visitor to our website. By using Tutlee, you agree to the practices described here.
What information do we collect?
We collect information that helps us run the platform and connect learners with tutors, including:
Information you provide to us:
- Name, email address, and password when you create an account
- Profile details — subjects, weak areas, hourly rates, availability
- KYT verification documents (government ID, academic credentials) for tutors
- Payment and payout details (processed securely by our payment providers)
- Messages sent through Tutlee's messaging and Study Ring chat features
- Session recordings, whiteboard content, and assessment answers
Information collected automatically:
- Device type and browser
- IP address and general location
- Pages visited and how you interact with the platform
- Login activity and session timestamps
Information from third parties:
- Payment processors (e.g. Stripe)
- Video/session infrastructure providers
We do not knowingly collect personal data from children under 13, and Tutlee accounts require the user to be 18 or older.
How do we use your information?
We use your information to:
- Create and manage your account
- Match learners with suitable tutors based on subject and weak areas
- Process bookings, payments, and tutor payouts
- Generate AI-assisted assessments and session summaries
- Verify tutor identity and academic credentials (KYT)
- Improve platform performance and user experience
- Send service-related communications (you can opt out of marketing emails anytime)
- Ensure platform safety, moderation, and compliance
We do not sell your personal data. We may share information with trusted vendors who help operate the platform (payment processing, video infrastructure, email delivery), but only for platform-related purposes and under confidentiality obligations.
Do we use cookies?
Yes. Cookies help us:
- Keep you signed in between sessions
- Remember your preferences (e.g. learner/tutor mode)
- Analyse platform performance
- Support login and booking flows
You can control cookies in your browser settings. Some features may not work correctly if cookies are disabled. Where legally required, we'll request your consent before using non-essential cookies.
How long do we keep your information?
We keep personal information only as long as it is:
- Needed to provide the Tutlee service
- Required by law (e.g. payment records)
- Necessary for resolving disputes and maintaining safety records
When no longer needed, data is securely deleted or anonymised. You may request deletion of your account and associated data at any time.
How do we keep your information safe?
We use administrative, technical, and organisational safeguards, including:
- Encrypted payment processing
- Secure hosting environments
- Access controls and authentication
- Limited data access for staff who need it
However, no system is completely secure. We cannot guarantee absolute security, but we take data protection seriously and work continuously to minimise risk.
What are your privacy rights?
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request corrections if data is inaccurate
- Request deletion in certain circumstances
- Object to marketing communications
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding. You can also unsubscribe from marketing emails at any time using the link provided in the message.
How can you contact us about this policy?
If you have questions or requests regarding your personal data, email privacy@tutlee.com with subject line "Privacy Request". We aim to respond within a reasonable timeframe.