Last Updated: 4 August 2026
This policy explains how cancellations, rescheduling, and refunds work for tutoring sessions and Tutlee subscriptions.
Tutoring sessions
Launch offer: Tutlee is currently in early access, and sessions are free while we refine the platform. Once paid sessions go live, the policy below applies.
- If your tutor doesn't show up for a confirmed session, you'll receive a full refund or a free rebook — your choice.
- You can reschedule a session with no penalty if you give more than 1 hour's notice.
- Rescheduling less than 1 hour before your session incurs a $3.00 late rescheduling fee.
- Sessions that are completed as scheduled are not eligible for a refund, even if you're unsatisfied — please leave a rating and reach out to support so we can help.
- If a session is cut short due to a technical issue on Tutlee's end, contact support for a prorated refund or a free rebook.
Subscriptions (Learner Pro / Tutor Pro)
- You can cancel your subscription at any time from Settings.
- You'll retain access to Pro features until the end of your current billing period.
- We do not offer partial refunds for unused time within a billing period.
- If you were charged in error, contact support within 14 days for a review.
Tutor payouts
Tutor earnings from completed sessions are not refundable to the platform once paid out, except in confirmed cases of fraud or policy violation, which are handled case by case.
How to request a refund
Email support@tutlee.com with your account email and session or subscription details. We aim to respond within a reasonable timeframe.